Privacy Policy
YOUR PRIVACY MATTERS
Privacy Policy
How EE-Zee Go Travel Limited collects, uses, and protects your personal data
in line with Jamaica's Data Protection Act, 2020.
EFFECTIVE DATE
June 1, 2026
Last Updated
June 1, 2026
Version
1.0
Ee-Zee Go Travel Limited (“Ee-Zee Go Travel,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data you share with us. We have served travellers for over 30 years, and safeguarding your information is central to the trust you place in us.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, contact us, or use our travel services. It also describes your rights and how you can exercise them. Ee-Zee Go Travel Limited is responsible for the personal data described in this Policy; you can reach us using the details in the Contact Us section below.
This Policy is issued in accordance with the Data Protection Act, 2020 of Jamaica (the “DPA”), which came into force on 1 December 2023, and any regulations, codes, and guidelines issued by the Office of the Information Commissioner (the “OIC”).
Scope of This Policy
This Policy applies to personal data we process about:
- Visitors to our website and users of our online forms;
- Customers and prospective customers who request quotations, bookings, or travel services;
- Travellers named on bookings made through us (including family members and travel companions);
- Business partners, suppliers, and contacts; and
- Individuals who contact us by phone, email, social media, or in person.
Where you provide us with personal data about another person (for example, a family member travelling with you), you confirm that you have their permission to share their information and to have it processed as described in this Policy.
Personal Data We Collect
Depending on your interaction with us, we may collect the following categories of personal data:
2.1 Information You Provide to Us
- Identity data — full name, title, date of birth, gender, nationality, and signature.
- Contact data — home address, email address, and telephone number(s).
- Travel document data — passport number, passport expiry, visa details, and other government-issued identification required for travel.
- Booking data — destinations, travel dates, flight and accommodation preferences, frequent-flyer or loyalty numbers, seat and meal preferences, and special requests.
- Payment data — billing details and transaction records. Card payments are processed by our payment service providers; we do not store full card numbers on our systems.
- Communications — the contents of messages, enquiries, feedback, and correspondence you send us.
2.2 Sensitive Personal Data
Certain travel arrangements may require us to process “sensitive personal data” as defined under the DPA, such as:
- Health or medical information (for example, mobility needs, dietary requirements driven by a medical condition, or fitness-to-travel details);
- Information that may reveal religious beliefs (for example, faith-based meal requests or pilgrimage travel); and
- Other special-category information necessary to fulfil your travel requirements.
We only process sensitive personal data where you have given your explicit consent, or where another lawful basis under the DPA applies. We collect the minimum necessary and treat it with heightened care.
3.3 Information We Collect Automatically
When you visit our website, we may automatically collect technical data, including your IP address, browser type and version, device information, operating system, pages viewed, referring website, and the dates and times of your visits. We collect this through cookies and similar technologies (see Section 8).
How We Collect Your Personal Data
- Directly from you — when you complete a form, request a quote, make a booking, email or call us, or interact with us on social media.
- Automatically — through cookies and analytics tools when you use our website.
- From third parties — such as airlines, hotels, tour operators, travel-technology providers, and referral partners, where relevant to your booking.
How and Why We Use Your Personal Data
The DPA requires that we process your personal data lawfully, fairly, and for specified purposes. The table below sets out our purposes and the lawful basis for each:
- Directly from you — when you complete a form, request a quote, make a booking, email or call us, or interact with us on social media.
- Automatically — through cookies and analytics tools when you use our website.
- From third parties — such as airlines, hotels, tour operators, travel-technology providers, and referral partners, where relevant to your booking.
Where our lawful basis is consent, you are free to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
How We Share Your Personal Data
To deliver your travel arrangements, we share personal data only as necessary with:
- Travel suppliers — airlines, hotels, car-rental companies, cruise lines, tour operators, ground handlers, and travel-insurance providers.
- Travel-technology providers — global distribution systems used to search, book, and ticket travel
- Payment processors and financial institutions to process transactions.
- Government and regulatory authorities — including immigration, customs, and border-control agencies, where required by law or for your travel.
- Professional advisers — such as auditors, legal advisers, and IT service providers, under appropriate confidentiality obligations.
We do not sell your personal data. We require all third parties to respect the security of your data and to process it in accordance with the law.
International Transfers of Data
Travel is global, and fulfilling your booking often requires us to send your personal data outside of Jamaica — for example, to an overseas airline, hotel, or destination authority.
In line with the DPA, we transfer personal data to a country or territory outside Jamaica only where there is an adequate level of protection for your rights, or where another condition permitted under the Act applies (for example, that the transfer is necessary to perform our contract with you, or you have consented to the transfer). Where appropriate, we put contractual safeguards in place with the recipients of your data.
How Long We Keep Your Personal Data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, tax, or reporting requirements.
- Booking and transaction records are typically retained for the period required by applicable tax and financial-record-keeping laws.
- Marketing data is retained until you withdraw your consent or ask us to stop contacting you.
- Enquiry data that does not result in a booking is retained for a limited period and then deleted.
When personal data is no longer required, we securely delete, destroy, or anonymise it.
How Long We Keep Your Personal Data
Our website uses cookies and similar technologies to function properly, remember your preferences, analyse traffic, and improve your experience. Cookies are small text files placed on your device.
- Strictly necessary cookies — required for the website to operate.
- Performance and analytics cookies — help us understand how visitors use our site.
- Functionality cookies — remember your preferences and choices.
You can control or delete cookies through your browser settings. Disabling certain cookies may affect how parts of the website function. Where required, we will request your consent before placing non-essential cookies on your device.
Your Rights Under the Data Protection Act
Subject to the conditions and exemptions set out in the DPA, you have the following rights in respect of your personal data:
- Right to be informed — about how your data is collected and used (this Policy serves that purpose).
- Right of access — to obtain a copy of the personal data we hold about you.
- Right to rectification — to have inaccurate or incomplete data corrected.
- Right to erasure — to request deletion of your data in certain circumstances.
- Right to restrict or object to processing — including the right to stop direct marketing at any time.
- Right to data portability — to receive certain data in a structured, commonly used format.
- Rights relating to automated decision-making — we do not make decisions about you based solely on automated processing.
- Right to withdraw consent — where we rely on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us using the details in the Contact Us section below. We will respond within the timeframe required by the DPA. We may need to verify your identity before acting on your request. Exercising your rights is free of charge in most cases.
How We Protect Your Personal Data
We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures include access controls, secure storage, staff confidentiality obligations, and the use of reputable service providers.
In the event of a personal data breach that is likely to affect your rights, we will act in accordance with our obligations under the DPA, which may include notifying the Office of the Information Commissioner and, where required, the individuals affected.
Children's Privacy
Our services are directed to adults. Where we process data about a minor as part of a family or group booking, we do so on the basis of the consent and authority of a parent or guardian. We do not knowingly collect personal data directly from children without appropriate consent.
Complaints and the Information Commissioner
If you have a concern about how we handle your personal data, please contact us first using the details in the Contact Us section below. We take all concerns seriously and will work to resolve them.
You also have the right to lodge a complaint with the Office of the Information Commissioner, the regulatory authority for data protection in Jamaica:
Changes to This Privacy Policy
We may update this Policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version will always be available on our website, with the “Last Updated” date shown at the top. We encourage you to review it periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: